We do not offer refunds or accept returns and/or exchanges except for damaged (at the point of delivery) or lost parcels.

We urge you to carefully inspect your package upon delivery to ensure the items are intact.

In the unlikely event that the item(s) ordered is damaged or incomplete, please contact us within 24 – 48 hours by telephone , WhatsApp or email.

Where your parcel is lost in transit, you will be notified promptly of this development as soon as we become aware of it.

Upon such notification, we will proceed immediately to rectify the issue. If after 5 working days from the date you were notified your parcel still cannot be found, a refund will be paid into your bank account.